130 Avoca Street Randwick NSW 2031
Tel: 02 9399 3335 - Fax: 02 9399 9778

Frequently asked questions

Waiting time & Appointments

From April 2010 we take only limited appointments. One appointment per doctor per hour. This is to satisfy clients who really want an appointment. The rest of the hour is allocated for the walk-in patients.

While it may cause inconvenience to some of our patients, we find we can see and manage our patients better with "first-come, first-serviced" policy.

Due to the vastly varied clinical presentations, it is difficult to predict how long the wait would be. The person being seen before you may have a simple cold (which takes the doctor minimal time to diagnose) or an impending heart attack (which may take longer to diagnose, treat and organise transfer to hospital).

Waiting time range : 5 min - 1.5 hour

We appreciate your patience and understanding.

You can still see you doctor of choice, for whatever type of consultation you require.

Billing

Most patients with valid Medicare cards will be bulk-billed.

For others a consultation fee will apply.

1. Students: $50.00
2. Standard consult: $60.00
3. Long consult: $75.00

Costs of tests and procedures will be discussed if required.

We have EFTPOS facility at reception desk.

Work Related Injuries

Please inform our receptionist if your problem or injury is work related.

PLEASE NOTE: Fee for the services must be paid for on the day of consultation.

You may take the receipts to claim money back from your employer's insurer.

Telephone calls and phone consults

Patients may call to:
1. make an appointment for another day.
Note: please provide our reception with your mobile phone number.
2. ask the receptionist if pathology results were back.
Note: Details of pathology results will not be given over the phone.
3. briefly consult a doctor.
Note: If the doctor is busy consulting, the receptionist will take a message.

After Hours Medical Services (House Calls)

When the surgery is closed, patient may call the after hours service.

* provided by Eastern Suburbs Medical Service.
* 1300 729 749
* Note: The Service Charge varies from $110.00 upwards, depending on what time the Patient is seen; the length of the Consultation; and whether any medication/supplies need to be administered. Bulk Billing, except after Midnight; is available for the financially disadvantaged.

Your Medicare Card

If you lost your Medicare Card and we don't have any record of it, our clerical staffs will gladly help you re-apply for another one. However, you will not be bulk-billed unless you have a valid medicare number.

Specialist Referrals

The doctor must see you and take a full history and examination prior to giving you the referral you require. It is important for the doctor to understand your condition. Only with such knowledge, can she or he provide your specialist with a meaningful letter of referral.

She or he may or may not agree with your request.

Medical Certificate

The doctor must see you and take a full history and examination prior to giving you a medical certificate on your condition to study or work. The date of examination will be specified on the certificate. It is illegal to back date medical certificates.

Overseas Visitors

All overseas visitors must pay a consultation fee by cash. There are EFTPOS facilities in the surgery.

Home Visits

For regular patients ONLY

If you are unable to attend the surgery due to severe illness or inability to move, you may call our receptionist and ask if the doctor can make a visit to your home. The doctor may need to speak to you over the phone to decide whether such a home visit is warranted.

Doctors' qualifications

Dr. Kien Cao-Xuan
MBBS FRACGP

Dr. Angela Georgopoulos
MBBS, BSc (Hons), FRACGP

Dr. Mandy Chuang
MBBS, FRACGP

Dr. Priscilla Wong
MBBS, FRACGP

This practice has been accredited by AGPAL


How to make a complaint

Improving quality of service is our top priority. If you have a complaint about our service please inform our staff - either directly or in writing. Click here to contact us. We take your suggestions, concerns and complaints seriously.

To further pursue a complaint, you may choose to contact

Health Care Complaints Commission
Locked Bag 18
Strawberry Hills 2012
Tel: 02 9219 7444
Free call: 1800 043 159

Medical Board of Australia
Tel: 1300 419 495

Recall system
This practice employs a computer database system which generates recalls automatically. We will from time to time send out reminders and recalls to patients.

Please inform our staff if you do not wish to receive such information.

Your medical records - security and personal information

The surgery keeps your record in a computer database.
Hard copies (disks and paper) may be used.
Our (medical) record keeping follows RACGP's
"Handbook For The Management Of Health Information In Private Medical Practice".

The driver's licence

Some people may need a medical assessment before renewing their driver's licence.

The conditions that may affect your driving include poor eye-sight, diabetes, age-related illnesses, drug-induced side effects, and many others. Please see the doctor for further information.

Getting your prescription

No S8 drugs or drugs of addiction
will be prescribed to new patients!